Getting started
Sign up, sign in, biometrics, and what to do on day one with My Portal.
Adding policies
Supported brokers, syncing existing cover, and adding a policy from anywhere else.
Cancelling a policy
Cooling-off period, mid-term cancellations, refunds and fees.
Policy changes & fees
Update vehicle, address, mileage, drivers — what each change costs and how long it takes.
Validating your policy
What to do if we ask you to confirm a detail on your policy.
Broll-e chat
Asking the AI assistant, what it can and can't help with.
Payments & billing
Direct debit, missed payments, paying off early, finance providers, and Apple Pay top-ups.
Renewals
Auto-renewal, price changes, opting out, and price-match.
Claims & incidents
Starting a claim, who to call, and how cover handles different incidents.
Policy documents
Certificate, schedule, policy summary, no-claims proof — find them, download them, request copies.
Driving rules & cover scope
Europe, towing, driving other vehicles, courtesy cars, and friends behind the wheel.
Account & privacy
Change your details, manage your data, and delete your account.
TradePoint card
Free trade discounts at TradePoint for My Portal customers.
Add-ons & extras
Breakdown, courtesy car, key protection, gadget, motor legal — what each one covers.
App troubleshooting
Sign-in loops, missing policies, payment errors, and getting human help.