Help Centre · 11 articles

Adding policies

Supported brokers, syncing existing cover, and adding a policy from anywhere else.

Which brokers does My Portal sync from automatically?

Bought from one of our partners? Your policies appear the moment you sign in — no setup needed.
I bought through a supported broker but my policy isn't showing

Almost always an email mismatch. Try these three checks first.
Adding a policy from any other insurer

Not with one of our partners? Add anything manually in under a minute.
What can I add to My Portal?

Far more than insurance — anything with a renewal, payment date or document.
Editing a policy I added manually

Tap the policy on the home tab and choose Edit to update any detail.
Where do I find my policy number?

Top of your policy schedule or certificate. Also in the confirmation email from your broker.
Adding a vehicle policy step-by-step

+ Add policy then Vehicle. Enter your registration and we pre-fill the rest.
Adding a home policy

Tap +, choose Home, enter the property address and your policy details.
Adding pet insurance

Tap +, choose Pet, then add your pet's name, breed and your policy details.
Adding a bill or subscription

Bills, broadband, streaming, mobile, utilities — anything with a renewal or recurring charge goes under Others.
Adding business insurance

Tap +, choose Liability, then add your company name and policy details.

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