Help Centre · 11 articles
Adding policies
Supported brokers, syncing existing cover, and adding a policy from anywhere else.
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Which brokers does My Portal sync from automatically?
Use the email attached to your policy to connect cover from a supported broker.
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Why is my insurance policy missing from My Portal?
Check your sign-in email and whether your broker supports automatic syncing.
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Can I add insurance from another provider to My Portal?
Yes. Add a policy manually when it is not connected through a supported broker.
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What insurance policies can I add to My Portal?
Organise car, van, bike, home, pet and business cover, with an Others category for further policy types.
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Editing a policy I added manually
Updating a manually added record is different from changing your insurance cover.
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Where do I find my policy number?
Top of your policy schedule or certificate. Also in the confirmation email from your broker.
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Adding a vehicle policy step-by-step
+ Add policy then Vehicle. Enter your registration and we pre-fill the rest.
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Adding a home policy
Tap +, choose Home, enter the property address and your policy details.
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Adding pet insurance
Tap +, choose Pet, then add your pet's name, breed and your policy details.
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Adding a bill or subscription
Bills, broadband, streaming, mobile, utilities — anything with a renewal or recurring charge goes under Others.
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Adding business insurance
Tap +, choose Liability, then add your company name and policy details.
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