Adding policies
Why is my insurance policy missing from My Portal?
Check your sign-in email and whether your broker supports automatic syncing.
Check the email attached to your policy first, then check your broker. These are the two checks in the app's Missing a policy? guide.
1. Check your email address
My Portal can only find linked policies attached to the email you used to sign in. If you bought a policy using a different email address, sign out and sign in with that address.
2. Check your broker
Automatic syncing is available for supported brokers. If yours is not listed, you can add the policy manually.
Still missing?
If the email matches and your broker is supported, open Missing a policy? in the app and choose Speak to the team so support can investigate.
Still stuck? Broll-e or the team will sort you out.