Help Centre · 13 articles
Payments & billing
Direct debit, missed payments, paying off early, finance providers, and Apple Pay top-ups.
-
I missed a payment — what now?
Contact the finance provider or broker promptly and follow the instructions on your payment notice.
-
Who finances my instalment plan?
Your credit agreement or Direct Debit paperwork identifies your finance provider.
-
Updating bank details for Direct Debit
Bank changes go through your finance provider — they handle this directly.
-
Change the date my Direct Debit is taken
Call your finance provider — we can't change the Direct Debit date in-app.
-
See past and upcoming payments
Open the Wallet tab and switch between Upcoming and Historic.
-
In-house payment plan
Monthly card charges until the policy is paid off. View the balance in the Wallet tab.
-
Payment isn't going through
Quick fixes for a failing payment.
-
Paying with Apple Pay
Choose Apple Pay when it is offered for your payment on a supported device.
-
What's the Wallet tab?
Every payment across every policy, in one place.
-
Red banner on my Wallet — what is it?
A red banner means one thing needs your attention today.
-
What's a failed Direct Debit?
A scheduled collection did not complete. Ask the provider how and when to resolve it.
-
Where are my card details stored?
Apple Pay and card-entry payments use different processes; check the payment and privacy information.
-
Can I pay with PayPal, Klarna or crypto?
Use the payment methods shown at checkout for the transaction you are making.
Can't find what you're looking for?
Ask Broll-e