Help Centre · 13 articles

Payments & billing

Direct debit, missed payments, paying off early, finance providers, and Apple Pay top-ups.

I missed a payment — what now?

Open the Wallet and tap Pay now. It's one tap with Apple Pay.
Who finances my instalment plan?

Either Close Brothers Premium Finance or PremFina, depending on the policy.
Updating bank details for Direct Debit

Bank changes go through your finance provider — they handle this directly.
Change the date my Direct Debit is taken

Call your finance provider — we can't change the Direct Debit date in-app.
See past and upcoming payments

Open the Wallet tab and switch between Upcoming and Historic.
In-house payment plan

Monthly card charges until the policy is paid off. View the balance in the Wallet tab.
Payment isn't going through

Quick fixes for a failing payment.
Paying with Apple Pay

Works for one-off top-ups, mid-term change fees, and missed-payment catch-up.
What's the Wallet tab?

Every payment across every policy, in one place.
Red banner on my Wallet — what is it?

A red banner means one thing needs your attention today.
What's a failed Direct Debit?

Your bank declined the payment. Pay it manually from the Wallet, or top up the account and wait for the retry.
Where are my card details stored?

In Apple Pay on your device, or in our payment provider's secure vault. Never in My Portal directly.
Can I pay with PayPal, Klarna or crypto?

Apple Pay, Google Pay, and standard UK debit or credit cards only.

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