Payment isn't going through

We know how frustrating it can be when a payment doesn't go through — but don't worry, there are a few simple things you can check.

📋Things to try first

• Are your card details correct? Double-check the card number, expiry date, and CVC code.
• Are you connected to the internet? Weak Wi-Fi or mobile data can block payment from going through.
• Is your bank blocking the payment? Some banks decline payment attempts for security reasons — you may need to approve it via your banking app or contact them directly.

📞Still not working?

If you've tried all of the above and the payment still won't go through, our Live Chat team is here to help right away. You can also call our Payment Team:

• If you purchased your policy before 17 November 2025, your premium finance is with Close Brothers Premium Finance — call 0333 321 8566.
• If you purchased your policy on or after 17 November 2025, your premium finance is with PremFina — call 0330 165 9367.