Red banner on my Wallet — what is it?

A red Wallet banner indicates an item that needs attention. Read its message and any deadline; different payment or document issues need different action.

🚨The kinds you'll see

• Missed or failed payment — a scheduled Direct Debit bounced. Tap the banner to settle.
• Arrears — an overdue balance. Contact the collecting organisation and follow the notice; cover may be at risk.
• PremSure — a mid-term change left money owing. Tap to settle.
• RenSure — your renewal needs you to do something to continue.
• DocuSure — the insurer is asking for a document to validate cover.