Payments & billing
I missed a payment — what now?
Contact the finance provider or broker promptly and follow the instructions on your payment notice.
Act promptly if you miss an insurance payment. Read the notice from your broker or finance provider and contact them to agree how to put it right.
What to check
- The amount due and the deadline in the notice.
- Whether a collection retry is scheduled, before making a separate payment.
- Any charges and whether your policy is still active.
- What support is available if you cannot afford the payment.
If My Portal offers a payment option for that balance, follow the instructions shown and keep the confirmation. Do not assume that paying automatically restores cancelled cover or resets a Direct Debit.
MoneyHelper explains how to ask your insurer for help with affordability.
Still stuck? Broll-e or the team will sort you out.