Payments & billing
What's a failed Direct Debit?
A scheduled collection did not complete. Ask the provider how and when to resolve it.
A failed Direct Debit means a scheduled bank collection did not complete. The bank or collecting organisation can explain why.
Contact your finance provider or broker promptly. Check whether it will retry, whether you should pay another way, and the deadline. Do not assume a retry will happen or make a duplicate payment without checking.
Charges and consequences depend on your agreement and the notice you receive. Missed payments can put cover at risk; if you are unsure whether the policy remains active, ask your insurer or broker before relying on it.
Still stuck? Broll-e or the team will sort you out.