Payments & billing
What's a failed Direct Debit?
Your bank declined the payment. Pay it manually from the Wallet, or top up the account and wait for the retry.
If a scheduled Direct Debit doesn't go through — insufficient funds, frozen account, security block — it's recorded as a failed Direct Debit. Your finance provider retries automatically a few days later. A few things to know:
- The clock is ticking — repeated failures can void cover
- You can settle it in-app right now from the Wallet tab
- Your finance provider may charge a missed-payment fee
Still stuck? Broll-e or the team will sort you out.