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Help Centre · 11 articles

Claims & incidents

Starting a claim, who to call, and how cover handles different incidents.

How do I start a claim?

Open the policy → Make a claim. We route you straight to the right insurer.
Windscreen claims

Winn Solicitors handle windscreen claims for us.
Do I need to declare a non-fault claim at renewal?

Yes. Every claim has to be declared, even if it wasn't your fault.
Will my premium go up after a claim?

Usually yes — even for non-fault claims. We can help shop around at renewal.
Tracking an in-progress claim

Claim status sits with your insurer. We can chase if it's gone quiet.
What information do I need before calling to claim?

Policy number, when and where it happened, the other party's details, and photos.
Should I claim if the damage is small?

Check the damage, applicable excess and policy terms, and notify your insurer as required.
Fault vs non-fault — what's the difference?

Claim classifications can depend on cost recovery as well as who caused the incident.
What should I do if my vehicle has been stolen?

Report the theft to the police and your insurer promptly. Keep the crime reference number.
What if the other driver is uninsured?

Notify your insurer and check whether the Motor Insurers’ Bureau can help with your circumstances.
What's 'first notification of loss'?

Insurance jargon for the first call you make to start a claim. You don't need to know the term.

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