Claims & incidents
How do I start a claim?
Open the policy → Make a claim. We route you straight to the right insurer.
If you've been in an accident and need to make a claim, please contact our claims team directly. Have your policy number and incident details ready — you can find your policy number in My Portal.
🚐Van insurance claims
- VanCompare Direct: 0333 200 1535
- Van LineDirect: 0333 202 3543
- Van Insurance UK: 0343 509 4900
➕Add-on cover claims
- Breakdown Cover: 0333 200 4674
- Tools Cover: 0344 856 2275
- Courtesy Vehicle Cover: 0344 856 2359
- Excess Reimbursement: 0344 856 2359
- Windscreen: 0800 169 4677
- Key Protection: 0344 856 2270
- Licence Defence: 0330 024 1727
- Gadget Cover: submit claim online
- Personal Accident Cover: 0345 030 8115
- Motor Legal Expense: 0333 200 1535
🚚Fleet insurance claims
For Fleet Insurance claims, please contact our dedicated claims team directly: 0238 212 0113. Have your policy number and details of the incident ready to speed up the process.
🛡️Public Liability claims (Business Compare customers)
Please submit your claim directly at businesscompare.com/claim. This portal is specifically for Business Compare policyholders and will guide you through your next steps.
Still stuck? Broll-e or the team will sort you out.