What information do I need before calling to claim?

Have the basics to hand before you dial — it speeds the call up and saves the handler asking you to ring back.

📋What to have ready

• Your policy number (in the app on your policy card)
• The date, time and location of the incident (postcode is enough)
• The other party's name, registration, insurer if known, and contact details
• Names and phone numbers of any independent witnesses
• A crime reference number if the police attended or you've reported a theft
• Photos of the damage, the scene, and any vehicles involved
• A factual account of what happened — stick to facts, leave out blame