Claims & incidents
Tracking an in-progress claim
Claim status sits with your insurer. We can chase if it's gone quiet.
Get the latest on your claim — here's how to check. Make sure to have your policy reference number ready (you can find it in My Portal).
📞Who to call
- If you're with VanCompare Direct: 0333 200 1535
- If you're with Van LineDirect: 0333 202 3543
- If you're with Van Insurance UK: 0343 509 4900
They'll provide the latest status and guide you through any next steps.
Still stuck? Broll-e or the team will sort you out.