Help Centre · 8 articles

Getting started

Sign up, sign in, biometrics, and what to do on day one with My Portal.

Creating your My Portal account

Sign up takes under a minute — we send a magic link instead of a password.
How does magic-link sign-in work?

Instead of a password, we email you a one-tap sign-in link.
Set up Face ID or Touch ID

Sign in with a glance or a fingerprint — no more waiting for emails.
Where do I download the app?

My Portal is available on the App Store and Google Play.
What permissions does My Portal ask for, and why?

Notifications, location and biometrics — we only ask when there's a clear reason.
Is My Portal free?

Yes — the app and all core features are free for customers. You don't pay us anything.
Is My Portal regulated?

My Portal is run by Open Comparison Ltd. Your policies sit with their underlying broker and insurer.
Can I use My Portal on iPad or in a browser?

Yes for iPad. Partial support on the web. No Apple Watch app today.

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