Driving rules & cover scope
Am I entitled to a courtesy vehicle?
Only if you have the courtesy vehicle add-on, or your repairer offers one as a goodwill gesture.
Some policies include a replacement vehicle as part of your insurance cover. To check if you're eligible, review your policy wording in My Portal.
Most policies do not include a courtesy vehicle by default. Instead, it's available as an optional add-on. If you've purchased this extra, you can follow the steps below to use it.
📱How to add it
- Log in to My Portal Open the app and sign in.
- Select your policy From the Policy tab.
- Tap Add-ons At the top of the card view.
- Choose Courtesy Vehicle Cover Then complete payment.
🆘How to make a claim
If your vehicle is undriveable and you need a replacement, call within 14 days of the incident: 0344 856 2359. The hire team will arrange a suitable replacement vehicle as quickly as possible.
Still stuck? Broll-e or the team will sort you out.