Policy documents
My documents aren't showing
Usually a sync delay. Pull to refresh, then contact support if they don't appear.
📞Your policy hasn't been validated yet
You need to speak with our team to validate your policy. Call us on 0330 107 0912. Once validated, your documents will become available in the portal.
⏱️Just validated?
If you've recently spoken to us, your documents will appear soon — usually within 6 hours, but allow up to 72 hours.
Still stuck? Broll-e or the team will sort you out.