Cancelling a policy
How do I cancel my policy?
Cancellations are phone-only for security. The number depends on where you are in the policy.
We're sad to hear you're thinking of leaving. Don't worry — we're here to help.
When cancelling your insurance, you'll need to provide specific details like your date of birth, postcode, and the last three digits of the phone number linked to your policy.
Our team will guide you through the process and answer any questions. You'll get a clear breakdown of any payments or refunds before anything is final. Once your request is processed, you'll receive an email confirmation.
📞Which number to call
- Cancel your renewal (when your policy expires): 0330 041 9302
- Cancel mid-term (before your policy expires): 0330 041 9310
- Cancel during cooling-off (within 14 days of starting): 0330 041 9311
💷Fees and pricing
- Standard cancellation fee: £45
- Reduced to £25 if you take out a new policy
- Paid in full? You'll get a refund for any unused cover
Still stuck? Broll-e or the team will sort you out.