Account & privacy
What happens to my account if something happens to me?
An executor, attorney or other authorised representative should contact support for the appropriate process.
If an account holder dies or cannot manage their affairs, their authorised representative should contact the support team and the relevant insurer or broker.
Explain the situation first and ask which evidence of identity and authority is required, and how to provide it securely. Do not send a death certificate or power-of-attorney document to an unverified email address.
Access, disclosure, account closure and policy changes depend on the representative's authority and the applicable requirements. Being next of kin does not by itself establish access to an account.
Still stuck? Broll-e or the team will sort you out.