Account & privacy

Deleting your account

Profile → Settings → Delete account. Permanent.

Open Profile → Settings and scroll to the bottom. Tap Delete account; confirm twice.

What happens:

  • Your My Portal account, chat history, biometric setup, and on-device data are deleted
  • Active policies stay with your broker (we don't cancel insurance for you — call your broker if you want to do that)
  • Policy records held by your broker stay with them as required by their regulator

For details on data retention, see our privacy notice.

Still stuck? Broll-e or the team will sort you out.

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