App troubleshooting

My Wallet shows £0

Could be: no instalment policies (one-off paid), pull-to-refresh, or a sync delay.

Reasons the Wallet looks empty:

  • All your policies were paid in full at purchase — there's no ongoing direct debit to show
  • Pull-to-refresh hasn't run — drag the screen down to force a refresh
  • Sync delay — new policies can take a short while to appear in the Wallet after purchase
  • You signed in with the wrong email — check the policy is showing on the home tab first

Still stuck? Broll-e or the team will sort you out.

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