App troubleshooting

Stuck on the sign-in screen

Almost always a typo — or tapping the link on a different device. Try this first.

Sign-in headaches are nearly always one of these. Try in order:

  1. Re-check the email — typos are by far the #1 cause
  2. Tap the link on the same device the app is on — Mail on iPhone opens the right app automatically
  3. Re-send — tap Resend confirmation email on the sign-in screen
  4. Still stuck? Visit the website's help chat or sign up from a different device, then contact our team from the app once you're in.

Still stuck? Broll-e or the team will sort you out.

Back to App troubleshooting Ask Broll-e