App troubleshooting

Policies aren't showing up

Email-mismatch is the usual cause; broker-not-supported is the other.

If you can't see your policy in My Portal, please check the following.

📋Quick checks

  1. Log in with the same email you used to purchase the policy If you updated your email, use your new email to log in.
  2. Have more than one policy? Log in separately with each email linked to each policy.
  3. Policy still needs validating? Call us on 0330 107 0912.

Still stuck? Broll-e or the team will sort you out.

Back to App troubleshooting Ask Broll-e