App troubleshooting

Notifications aren't arriving

Check the system setting for My Portal then re-toggle in-app under Settings.

  1. Open your phone's Settings → My Portal → Notifications — make sure they're allowed
  2. In the app, open Profile → Settings → Enable Push Notification and re-toggle
  3. Force-quit and reopen the app so the toggle re-syncs with the OS

iOS Focus modes (Do Not Disturb, Sleep, Work) can also silence notifications — check those if everything else looks correct.

Still stuck? Broll-e or the team will sort you out.

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