App troubleshooting
My magic-link expired before I could tap it
Tap 'Resend confirmation email' on the sign-in screen for a fresh link.
Magic-links expire after a short window. If you miss it:
- Open My Portal again
- Tap Resend confirmation email on the sign-in screen
- Tap the new link promptly, on the same device
If a work email system delays or blocks the message, ask your IT team to investigate. Check the sender with support before changing any email-security settings.
Still stuck? Broll-e or the team will sort you out.