App troubleshooting

The app feels slow

Force-quit and reopen, then check for an App Store update. Old phones may need cache cleared.

Three things to try in order:

  1. Force-quit (swipe up + away) and reopen — clears in-memory cruft
  2. Check the App Store / Play Store for an update
  3. On older phones, sign out and sign back in to rebuild the on-device cache

Still slow after all of those? Tap Speak to the team and include your phone model + OS version. We'll take a look.

Still stuck? Broll-e or the team will sort you out.

Back to App troubleshooting Ask Broll-e