HOW DO I SUBMIT A DOCUMENT?
Submitting your documents has never been easier!
You will need to download the app and login using the email address attached to your policy.
Once logged in, the validation centre will appear in a blue box on the ‘Policies’ tab, under ‘My Policies’. Please tap on ‘Upload Information’ and you will be presented with a list of documentation that needs to be submitted.
Next, simply provide the requested information under each box displayed. If we’ve asked you to upload a document you will be given the option to choose an existing file from your device, or to scan a paper document using our in-built scanner.
Once the information has submitted, you will be shown a green tick next to each section. This will indicate that your document has been successfully submitted. Please allow us up to 48 hours to review your submission.
If your submission is not approved you will receive a notification and email from us. In the event that your submission has been rejected, the green tick will change to a red cross and you will then need to resubmit the relevant documents.
If the validation centre has not appeared and you have been asked to submit a document, please click here to see how to do so.
To make things easier for you, we have outlined the steps you can take to submit the requested documents below:
1OPEN THE MY PORTAL APP
2NAVIGATE TO THE ‘POLICIES’ TAB
3CLICK ‘UPLOAD INFORMATION’
4PROVIDE THE REQUESTED INFO
5UPLOAD OR SCAN