WHY HAVE I BEEN ASKED TO SUBMIT DOCUMENTS ON RENEWAL?

Firstly, thank you for renewing your policy with us!

Following the renewal of your policy, we may require further information or documentation that may not have been a requirement to submit for the previous year.

The required documents for a renewed policy can vary depending on the new ‘risk factors’ taken into account for the new policy term, in order to offer the most preferential rate.

If we require the documents, the validation centre will appear in My Portal. If this is not the case, don’t worry, all documents can be submitted directly. To do so, please select the relevant policy under ‘My Policies’ and then tap on the ‘Manage Policy’ button. You will then see the option to ‘Submit/ Request Documents’, tap on this and then select the relevant submission option from the list.

Once the information has submitted, you will be shown a success message. This will indicate that your document has been successfully submitted. Please allow us up to 48 hours to review your submission.

If your submission is not approved you will receive a notification and email from us. In the event that your submission has been rejected and you’ve been asked to resubmit some documentation, you will need to repeat the above process, or simply respond directly to the email and attach the requested documentation.

To make things easier for you, we have outlined the steps you can take to submit your driver’s licence copy below: