HOW CAN I DISCUSS A PAYMENT?
If you are unsure as to why you have an outstanding balance on your account, please send us a message via our Live Chat service and an agent will be in touch as soon as possible.
In order to make a payment on your policy, you will need to give our payments team a call on their direct number 0333 200 3318.
Did you know, you are also able to update your current payment details and scheduled dates within the My Portal app.
To make things easier for you, we have outlined the simple steps you can take to update your payment details below:
1OPEN THE MY PORTAL APP
2NAVIGATE TO THE
3TAP ON ‘SETTINGS’
4CHOOSE ‘CHANGE BANK ACCOUNT’
5ENTER YOUR NEW DETAILS