HOW DO I CHANGE MY ADDRESS?
You can change your address at any time, directly through My Portal.
It is a legal requirement to ensure all details on your policy are correct and accurate, including your address.
To change your address, select the policy you would like to make the adjustment to, followed by the ‘Manage Policy’ button and then ‘Manage your Policy’ in the pop up.
Next, select ‘Update Address’ from the options available and complete the form by entering your new address details.
You will normally receive an instant quotation for the change, which you can review prior to confirmation. In some cases, an agent is required to review this and the change will be submitted as a request. Requests are usually completed within the same working day, however they can take up to two working days.
To make things easier for you, we have outlined the six simple steps you need to take in order to change your address below:
1OPEN THE MY PORTAL APP
2SELECT THE REQUIRED POLICY
3TAP ON ‘MANAGE POLICY’
4CHOOSE ‘MANAGE YOUR POLICY’
5TAP ON ‘UPDATE ADDRESS’
6COMPLETE THE FORM
For changes made through the online portal, there will be a reduced admin fee of £25.
Your premium may increase, decrease or stay the same depending the underwriters risk criteria based on the new details.
If your insurer has determined that your new postcode is in an area of higher risk than your previous postcode, this will likely result in a premium increase. The difference in premium would be required to be paid in order to maintain cover.
If your insurer has determined that your new postcode is in an area of lower risk than your previous postcode, this will likely result in a premium decrease. You would receive a refund for this difference or have your monthly instalments adjusted accordingly.
In many cases, your premium will remain the same and you would only be required to pay the admin fee.