If your policy is coming to its renewal date, but you wish to cancel at the end of your policy term, this would be a ‘lapse policy on renewal’ cancellation.
Please note that your policy will automatically renew with us unless you advise us otherwise.
To cancel your policy, choose the policy you want to cancel and scroll-down and select the ‘Manage Policy’ button and then select ‘Manage your Policy’ from the pop up.
Next, select ‘Cancel Policy’ from the options, followed by ‘Lapse Policy on renewal’. Lastly, complete the form with the relevant information regarding your policy cancellation. For this type of cancellation, you would enter in the policies renewal date as the effective date.
You will receive a quotation for any cancellation costs, refund due, or outstanding balances.
To make things easier for you, we have outlined the simple steps you need to take in order to cancel your policy below:
1OPEN THE MY PORTAL APP
2SELECT THE REQUIRED POLICY
3TAP ON ‘MANAGE POLICY’
4CHOOSE ‘MANAGE YOUR POLICY’
5TAP ON ‘CANCEL POLICY’
6COMPLETE THE FORM
Cancellation fees are £45 + ‘time on risk’, this fee will be reduced to £25 if you take out a new policy with us.
If you have payed in full you will a receive a refund for any unused cover. For instalment policies, there may be an outstanding balance to be paid depending on the payment cycle.
There would be no refund on any additional extras on the policy outside of their 14 day cooling-off period.